Running a mobile detailing business is all about building trust and maintaining professionalism. One simple yet powerful way to enhance your customer experience is by using a dedicated business phone line. In this article, we’ll explore why having a professional business line is crucial, and share tips on handling calls like a pro.
Why a Dedicated Business Line Matters
- Professionalism: Customers are more likely to trust a business with a professional phone number over a personal one.
- Work-Life Balance: Keep personal calls separate from business calls so you can focus on each without confusion.
- Efficiency: Know when a call is from a customer versus a friend so you can answer appropriately.
We checked all the conversations on reddit and Quora to see what other companies are doing. Many mobile detailers are simply sticking with their cell phones, and this is probably okay if detailing cars is a side hustle. But, if you’re serious about growing and operating a real business, then you will need a dedicated business line.
Why We Recommend OpenPhone
At Detailer Suite, we’ve tested several business phone services, and OpenPhone is the one we trust and use. We’ve used and looked into Skype, Google Voices, and Grasshopper. OpenPhone was the best option for us – here’s why:
- Affordability: OpenPhone offers cost-effective plans suitable for businesses of all sizes.
- Features: It allows you to easily differentiate between personal and business calls, ensuring you’re always prepared to answer professionally.
- Ease of Use: With an intuitive interface, you can manage calls and texts seamlessly.
- Scalability: OpenPhone grows with your business, allowing you to add team members and numbers as needed.
OpenPhone will let you add notes and attributes to your contacts – which can come in handy when keeping your customers and their vehicles organized. Simply add a note with the customer’s vehicle info – update it with info on the last detail, and upcoming jobs, such as a scheduled wax service every quarter.
Professional Phone Answering Tips
First impressions matter! Here are some best practices to ensure your customers feel valued from the first ring:
- Answer Promptly: Try to pick up within three rings.
- Use a Friendly and Professional Greeting:
Example: “Hello, thank you for calling [Your Business Name]! This is [Your Name], how can I help you today?” - Listen Actively: Show genuine interest in the customer’s needs by letting them speak before offering solutions.
- Be Prepared: Use OpenPhone’s caller ID feature to know who’s calling and address them confidently.
- Set Clear Voicemail Messages: In case you can’t answer, leave a professional voicemail.
Example: “Hi, you’ve reached [Your Business Name]. We’re currently assisting other clients, but please leave a message with your name and number, and we’ll return your call as soon as possible!”
How OpenPhone Enhances Your Business Image
OpenPhone isn’t just a phone line; it’s a tool for elevating your brand. The ability to separate personal from business communications allows you to:
- Respond more effectively to customer inquiries.
- Establish credibility and trust with your clients.
- Manage your time more efficiently, knowing which calls are business-related.
If you can’t differentiate between a personal and business call – how can you make sure to always answer the phone appropriately? Be honest with yourself, are you going to answer the phone professionally 100% of the time? If not, then don’t use your personal phone.
You want to charge professional prices? Well, you need to have a professional image to go with the prices!!
Final Thoughts
Investing in a professional business line like OpenPhone is a small step that can make a big difference in how your mobile detailing business is perceived. At Detailer Suite, we recommend OpenPhone because we’ve seen firsthand how it helps us operate more professionally and efficiently.